A patient called into the Patient Advocate to single out our
Schedulers and Switchboard Operators as kind, patient, and incredible at their
job.
Following a visit to the PFT Lab, a patient posted a compliment
to the company website to praise the care she had received during a recent
test. She recalled how pleasant, caring, and informative the specialists were,
even offering her education which had not been discussed prior.
Our Patient Advocate received praise for Wanda Carrion and Evelyn
McAneny, Switchboard, and Lushanda Webster, Patient Financial Services, for all
going “above and beyond” to help resolve an issue the patient
was experiencing.
Following many visits, encounters, and appointments at Watson
Clinic, a patient called into the Patient Advocate to highlight the following
team members and departments, noting everyone is “very
professional, prompt, friendly, helpful, caring, and outstanding.”
· Suzanne
Cooper, APRN, Internal Medicine – South
· Susan
Denmark, RMA, Internal Medicine – South
· Dr. John Ellington, Gynecology – Bella Vista
Building
· Dr. Shalini Mulaparthi, Oncology – Cancer &
Research Center
· Amanda Padilla, RMA, Quality Improvement
· Dr.
Agustin Tavares, Internal Medicine – South
· Laboratory at Watson Clinic South
· MRI department in Radiology
A thank you card was left with the reception staff for Luanne
Bieberle R.T.(R)(MR)(ARRT), CRT, MRI, Highlands, following a recent visit. The
patient wrote, “Thank you for your gentle kindness
and loving heart. You’ve made a difference in my life.”
A thank you card was submitted for Dr. Pranay Patel, ENT/FPS,
Bella Vista Building and Highlands. The patient thanked Dr. Patel for being a
knowledgeable and compassionate surgeon. “Bless you for your efforts… thanks
also for employing a great staff!”
A patient compliment was received for Dr. Linwood Bond,
Dermatology, South and Bella Vista Building, and his entire care team. The
patient noted how personable and professional and informative everyone is
during their many interactions in the office, as well as very informative to
their questions.
A patient left a compliment for Leshunda Green, RMA, Cardiology,
Main, noting that she was very nice, thoughtful, caring, and did an
extraordinary job.
A patient called to compliment Hope Dukes, APRN, Family Medicine,
Main and Highlands, regarding her as “the best practitioner she has ever
had.” It was noted that she listened to the patient’s concerns, and advocates for their
care. “She is a gem and a great asset to Watson Clinic.”
A patient compliment was received for Joshua Gonzalez
R.T.(R)(MR)(ARRT), CRT, MRI, Main, following a recent visit. The patient called
him phenomenal, noting he took his time explaining everything to her, making
sure that she was comfortable.
A patient called to offer many thanks for Randy Goodwin RT(R),
MR/CT, MRSO, MRI, Main. During a conversation prior to the scan, Randy helped
communicate her worries to the tech and she is very appreciative of him taking
the time to do this for her.
A patient compliment was received for Amy Harrison, LPN,
Dermatology, South, following many recent appointments. The patient appreciates
the care she takes to deliver results and to discuss the next steps in her
treatment plans, as well as always responding in a timely manner to any communications
she makes to the office care team.
Following a patient interaction, a message was sent to praise
Jessica Holcom, LPN, Family Medicine, Highlands. Describing her as incredibly
sweet and very timely, the patient felt grateful that Jessica seemed to
genuinely care about her receiving the immediate attention she needed that day.
A patient left high praise for Jason Kumlien, PA, Dermatology,
South. They noted that while Jason has many skills and performed fine work, the
patient is also appreciative of his diligence and thorough examinations. “I love his cheerful attitude and demeanor as he greets
me at each event.”
A patient contacted the Patient Advocate to bring to attention to
Renee Laplaca-Wilkerson, LPN, Family Medicine, South, following a recent
encounter. It was noted that she went “above and beyond,” calling her care
kind and compassionate while also being patient-centered.
A patient called the Patient Advocate office to offer praise for
Joshua Diaz, Call Center, for working a significant amount of time to get them
scheduled for the appointment they needed. “He did a fantastic job!”
A patient called into the Patient Advocate to leave praise for
Joan Penn, LPN, Clinical Services. The patient called her fantastic, and whilst
having a scheduling issue, Joan was able to step in and provide great customer
service.
The Patient Advocate received a compliment for Dr. Anid Phelps, Urgent
Care Main, regarding her as personable, and friendly. It was noted that Dr.
Phelps took the time to sit down and explain everything to this patient. “I appreciate her so much!”
Michelle Racine, COT, Ophthalmology, Main, received a letter from
a patient following a recent visit. While the care was provided to the patient’s
parent, the patient noted how kind, compassionate, and patient Michelle was
during their encounter. “You touched our hearts. Thank you
so much for that.”
Dr. William Roth, Dermatology, Bella Vista Building, and his care
team received flowers from a patient, thanking them for taking such good care
of her.
A patient called in to report that Timothy Sims, Switchboard, was
polite and helped as much as possible with an issue they were facing.
A patient called the Patient Advocate to bring to attention Kyla
Vegter, Call Center, for helping to schedule an appointment. She was noted for
being very helpful and pleasant to speak with.
A patient called to praise Dr. Brett Widick, Family Medicine,
Highlands, noting that he listens, takes the time needed, and genuinely cares
for his patients. “He is the best.”
A patient compliment was left for Heidi Wright, MRI, following a
recent encounter. They recalled that she provided excellent service and was
very caring during the check-in process.
A patient wrote a thoughtful thank you card to praise Devin
Pierce from Dr. Kaitlyn Dwyer’s practice, Optometry, Main. “You
demonstrated excellence in customer service and keen professionalism,” the
patient wrote.
Emily Beriswill, APRN, a registered nurse practitioner who works
alongside Dr. Guillermo Vasquez, Internal Medicine, South, received two patient
compliments stating that she has a wonderful manner and makes them feel very
comfortable. In fact, they are more at ease knowing they are coming
to see her. “She is such a joy and refreshing,” another patient wrote.
A patient wrote in to express their appreciation for diabetes
educators Massiel Gilpin, RD, CDCES and Helen Yang, RD, CDCES, Main. Both
specialists provided terrific advice to the patient on foods and medications
related to help manage their blood sugar levels.