A patient left a compliment for Emily Beriswill, APRN, Internal
Medicine, South, following an appointment. After Emily was able to see the
patient the next day, they thanked her for
“listening to my concerns. It meant
a lot!”
A thank you card was left for Dr. William Roth, Dermatology,
Bella Vista Building (BVB) & Highlands, following his intervention on
behalf of a patient who was then able to get her procedure scheduled. “Sometimes we all need a helping hand and you were that
for me!” The same patient also expressed gratitude for Donna Ravipati, Patient
Financial Services. She regarded her as very nice and professional.
A patient contacted the Patient Advocate to leave praise for Dr.
Dona Stone, Internal Medicine, South, for being extra helpful in speaking to
her dentist promptly to help coordinate care for a problem she was having. She
also commented on how both Dr. Stone and her care team have been nothing, but
considerate, professional, and caring to her all year.
A patient reached out to express their thanks for Maranda Hill,
LPN, Family Medicine, and Sandra Ramirez-Blanco, Patient Access, Main, in
helping her get the proper paperwork she needed in a moment of urgency. The two
remained in contact with each other to facilitate the forms and the patient is
forever grateful for their efforts.
On MyChart, a patient left kind words for Dr. Linwood Bond,
Dermatology, South, following a procedure in his office. The patient talked
about how the surgery went well and their recovery was quick and painless. He
is appreciative of both Dr. Bond and his care team.
Nurse Clinic Highlands received a thank you card for Antonella
Rondinone, RN, Fred McDonald, RN, and Crystal Henry, RN, following a recent
appointment. As they visit the team frequently, they noted how their
compassionate care makes them feel like family. The patient appreciates that
they provide care with a smile and concern.
The Patient Advocate received a compliment for Dr. Phuc Vo,
Vishia Talbot, PA, and Jason Bulman, PA, Orthopaedics, Main, which stated how
much they admired Dr. Vo’s ethics while complimenting his wonderful care team.
The same patient left praise for Dr. Richard Cardosi, Gynecologic
Oncology, BVB, and his care team, calling them tremendous.
A couple left a compliment for Melissa Welch, APRN, Internal
Medicine, Highlands, following a recent visit. They recalled how they couldn’t
seem to find adequate care anywhere until they saw her. Melissa sent a referral
in for a specialist and now they only want to be seen in her office.
A patient sent in a thank you note for Dr. Michael Achinger,
Nephrology, Main, following his care during their recent hospital stay. They
look forward to the future care they will receive from him.
The Patient Advocate received praise for Heather Conner, Facilities,
from a patient who noted how genuinely kind and helpful she is every time they
see her. “Heather is definitely a gem at the Clinic and her love
for others really shows.”
A compliment was left for Brittany Pettersen, RN, Clinical
Services, following a chance encounter. The patient recalled how they were in
the cafeteria and Brittany noticed they were having a problem. Brittany did not
leave her side at any point and the patient is more than thankful for her
kindness.
The nurses and care teams at the Watson Clinic Cancer &
Research Center (CRC) received a letter from a patient, offering them praise
and thanks following several appointments. “Your compassionate care and
services have been a major source of encouragement to me as I walk through what
are sometimes difficult and challenging days.”
A patient called in to CRC to offer high praise for a few members
they interacted with. Their pleasant visits start with Taylor Costine, Jeanette
Jimenez, and Donna McCalpin, Patient Access, whom the patient says always
greets them with a friendly smile and a kind and patient nature. The same
patient would also like to express thanks to Daisy Santana, Patient Financial
Services, who always delivers “5 star” service, going above and beyond
with each interaction.
Dr. Sunil Rohatgi, Oncology-Hematology, CRC, also received praise
for being one of “the most personable physicians”
they had ever met, always with an exceptional ability to explain information in
a way they could understand.
Julie Sexton, APRN, Internal Medicine, Main, received flowers and
a nice note from a patient following the passing of a relative. They expressed
how thankful they were for her care and compassion and it meant a lot to them
in the end.
Chyann Marino and Kara Watson, Patient Access, South, both
received holiday cards from a patient, thanking them for their kind smiles and
friendliness upon every visit.
A Watson Clinic member submitted a compliment for Wendy Hope,
Patient Financial Services, Main, for all her hard work she has been doing for
PFS under the new EPIC system. “She is a true asset to the PFS
department.”
A patient called in to praise Sherri Boston, CT Scan, for her
efforts in helping them get their appointment scheduled. The patient noted she
was excellent on the phone and her team is doing a great job.
Karla Glotfelty, RN, Anticoagulation Clinic, shared praise for
Marissa Parrish, RN and Ashley Craig, APRN in Dr. Joffre River’s office, Gastroenterology, Main,
for stepping up to help a patient with an urgent medical concern. “They went over and above to make sure the patient was
cared for,” Karla reported. “I appreciate the positive outcome,
and the patient advocacy demonstrated by them both.”
A patient submitted a thank you card for Rebeccah Solomon, LPN,
Internal Medicine, Main, to express their appreciation for her efforts during a
recent visit. They received the treatment and care they needed and look forward
to their next appointment.