The Watson Clinic Cancer & Research Center received a
greeting card from a patient to thank them for their support during recent
visits. “From reception, techs, and nurses, and doctors… thank you for the
smiles, kind words, and encouragement.” Another patient wrote to the cancer
center to thank them for their kindness, gentleness, and humor as it really
helped them to keep their spirit lifted during their treatments.
Watson Clinic Urgent Care South received a Google review
from a patient who complimented the facility for being clean and efficient.
They noted that the team was able to take care of everything fast, and that the
doctors were nice and knowledgeable.
Dr. Dany Barrak, Surgical Oncology, Main, received a Google
review from a patient. Expressing their appreciation that he took the time to
listen to them and resolve their problems, putting them on the path to
recovery. “I truly feel he has given me my life back.” Another patient
complimented Dr. Barrak on his efforts to detect his tumor and promptly remove
it. He recalled how Dr. Barrak was extremely knowledgeable, an excellent
listener, and genuinely cared during the process.
Luis Berrios, APRN, Internal Medicine, South, received a
Yelp review where the patient praised him for going “above and beyond” in
providing compassionate care.
Maggie Brown, Melissa Monasterio, and Noemi Rivera, Patient
Access, received a gift and greeting card from a patient, thanking them for
“always being there for me. You’re the best!”
Dr. James Butler, Podiatry, Main, received a Google review
from a patient following a recent procedure and many visits. They lauded Dr.
Butler for being able to explain every step before, during, and after their
procedure and for taking the time to answer all their questions. “I would
recommend him to everybody.”
A thank you card was sent in for Josh Flannery, LAT, ATC,
Orthopaedics, following a recent patient interaction. They noted how he
accounted for what would make the patient most comfortable and was willing to
accommodate to ensure the best experience possible. “The Clinic and Orthopaedic
department are so lucky to have someone like you!”
A patient recently had a visit with Geralyn Clements APRN,
Internal Medicine, Plant City, and took to Google to write of the astounding
experience. They recalled how easy it was to talk to her. “I felt at ease and
comfortable when visiting.”
Faith Croom-Martin, Dermatology, Bella Vista Building (BVB),
received a compliment from a patient after a recent encounter, claiming “she is
very good, as good as her name.”
After a recent visit with Dr. Dominic DiPierro, Podiatry,
Bartow & Highlands, a patient wrote a Google review for the office,
recalling how comfortable and confident they felt after the visit with the
knowledge and advice that was given for treatment.
Dr. Elisabeth Dupont, Breast Surgery, Women’s Center,
received a thank you card from a patient following a recent treatment.
Following a recent encounter, a patient left a Google review
for Dr. Ahmed Ebrahim, Hospitalist, LRH, recalling how thorough he was, taking
the time to explain everything clearly. It’s greatly appreciated!
Following a great experience, a patient wanted to express
appreciation for Leshunda Green, RMA, Cardiology, Main, as she took the time to
answer their questions and was very thorough in the interaction.
A patient entered a Google review for Dr. Kathleen Haggerty,
Internal Medicine, Main, to express their gratitude following a recent set of
visits. When the patient detected a problem, Dr. Haggerty did not hesitate to
immediately advocate for their needs and helped them receive the follow-up care
that was needed.
A patient called into the Patient Advocate to leave praise
for Allison Harvill, Reception. They remarked how effective and knowledgeable
she is, that she has great customer service skills, and made them feel
fortunate and well taken care of following their interaction.
Jennifer Hatch, Patient Financial Services, received a
patient compliment for going out of her way to review their concerns and
provide feedback to clarify any confusion. “You are a true blessing!”
A patient called the Patient Advocate to relay that Amanda
Hudson, RN and Norma Ramirez, LPN, Pediatrics, North Pediatrics, were amazing,
very responsive, and caring during a recent visit.
Dr. Serge Jean, ENT/FPS, BVB & Highlands, received a
Google review from a patient, calling him a warm, caring and professional
surgeon. They recalled how compassionate the care was before, during, and
following their procedure and would recommend his office to anyone.
A patient sent in a thank you card for Dr. Jeremy Katzmann
and his care team, Family Medicine, Highlands, after many visits. “Your
dedication to your patients is truly admirable! True friends to your patients!”
In a Google review, a patient recalled how Dr. Neal Kavesh,
Cardiology, Main, listened thoroughly to their concerns, finding the answer
when others couldn’t. They’re also thankful to him for taking the time to
explain their condition to their family members.
A thank you card was sent in for Valerie King, RMA, Family
Medicine, Highlands, following her extensive efforts to resolve a patient’s
problem.
A patient wrote a MyChart message for Jason Kumlien, PA,
Dermatology, South, to thank him for his attention to detail and to express how
appreciative they are of his kindness.
A patient reached out to the Patient Advocate to offer
praise for Jourdyn Kuzma, Patient Access, Highlands, following a recent visit.
Jourdyn went out of her way to help them resolve an issue and they greatly
appreciated her assistance.
A patient wrote a Google Review for Dr. Raam Lakhani,
ENT/FPS, BVB & Highlands. They praised him for his care, noting how he made
them feel very comfortable with their procedure.
Pamela Sparkman, PA, Dermatology, BVB, received compliments
from a patient, calling her “one of the best” in the field.
Donna McCalpin, Patient Access, WCPC, received a compliment
from a patient for being “an angel and a blessing” to those she interacted with
at the reception desk.
A patient left a message with Clinical Services to praise
Kathi Patterson, Pulmonary, Main, following a recent encounter. They called her
patient care gracious and kind, and they are thankful to have met her.
A patient wanted to offer praise for Betty Peavey,
Laboratory, Main, for being a welcoming figure in the Lab Reception desk. He
noted how she would go out of her way to ensure his lab visits were efficient
and how she “is truly a gem” of the Clinic.
The Patient Advocate received a message from a patient,
offering high praise for Theresa Peterson, LMT, Medical Spa, BVB, after a
recent visit. The patient recalls thinking they would be in great pain for the
rest of their life. Thanks to Theresa, the patient has enjoyed days without
pain.
A patient called to compliment team member Antonella Rondinone,
RN, Nurse Clinic Highlands. The patient noted that she went above and beyond,
making her feel comfortable and like a member of the family. Job well done!
A patient left a Google review for Dr. William Roth,
Dermatology, BVB, following a recent visit. They recalled how exceptional his
care and team members were, and how his personality makes the visit very
comfortable. In another Google review for Dr. Roth, a patient noted how
attentive and knowledgeable he was during their visit, claiming he is “the best
dermatologist I’ve ever been to!”
A patient recently wrote a Google review following years of
experience receiving care at Watson Clinic. The patient was first seen by Dr.
Stephen Swengros, Internal Medicine, Highlands, for primary care, but when faced
with hearing loss was referred to Dr. Serge Jean, ENT/FPS, BVB & Highlands,
who was then able to diagnose the root of the problem. The patient is grateful
these two were able to see him and help him find a course of treatment to
resolve his problems. “You guys rock!”
Following a recent visit, a patient called in to praise
Adriana Uribazo Leyva, ARDMS (AB), Ultrasound, Main. They noted that Adriana
provided exceptional care during their procedure.
A patient raved about her experience with an overnight sleep
study thanks to technician Shannon Sumner, Sleep Disorders Center, Main. The
patient was certain it was going to be a horrible experience, but Shannon made
it pleasant.