Patients can now schedule laboratory appointments directly through their MyChart Patient Portal account once they receive a notification that a scheduling ticket has been issued by their care team.
How it works:
1. Lab Orders and Scheduling Ticket
After your care team submits a lab order, a scheduling ticket will automatically be created in the system. You’ll receive a notification through your MyChart account when the ticket is available.
2. Scheduling Your Appointment
Once you have the ticket, you can schedule your lab appointment directly from the MyChart homepage or by selecting the "Schedule an Appointment" option.
3. Ticket Information and Timing
The scheduling ticket will include all the necessary details for your lab orders including the approximate date the orders should be completed. If multiple lab orders are issued that have due dates within 7 days of each other, they will appear together on a single scheduling ticket. (example: if four lab orders must be completed within 7 days of being issued, and another order submitted at the same time is due within 14 days, all orders will appear on the same scheduling ticket).
4. Additional Tickets for Multiple Orders
If multiple lab orders are issued, and one or more of those orders has a due date that falls outside this 7-day window, they will appear on a separate scheduling ticket.